Privacy Policy
Last Updated: November 2, 2026
1. Introduction
Welcome to Kaxora AI (“we,” “our,” or “us”). We value your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how Kaxora AI collects, uses, stores, and protects information when you visit our website, contact us, request a demonstration, or use our services.
By using our website or interacting with us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website and services:
Personal Information
When you contact us, request a consultation, or submit a form, you may provide information such as:
Your name
Business name
Email address
Phone number
Website address
Details about your business or automation requirements
Any other information you choose to include in your message
Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referral sources and general website usage information
Chatbot and Communication Information
When you interact with a chatbot, request a demo, or communicate with us, we may receive the messages and other information you choose to share.
Please avoid submitting passwords, payment card details, sensitive personal information, or confidential business information through public website forms or demo chatbots.
3. How We Use Your Information
We may use collected information to:
Respond to questions, enquiries, and service requests.
Provide information about our AI chatbot solutions.
Arrange consultations and product demonstrations.
Understand your business requirements.
Develop, configure, test, and support chatbot solutions.
Improve our website, services, and customer experience.
Maintain website security and prevent misuse.
Communicate important service-related updates.
Meet applicable legal and regulatory requirements.
We will use personal information only for purposes that are relevant to our business relationship with you and permitted by applicable law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, remember preferences, and improve performance.
Some cookies may be necessary for the website to operate correctly. Other cookies, including analytics or marketing cookies, may be used depending on the tools enabled on our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
5. Third-Party Services
We may use third-party providers to operate and improve our website and deliver our services. These providers may include:
Website hosting and infrastructure providers
Website analytics and performance tools
Communication and email services
AI and chatbot technology providers
Automation and integration platforms
Social media and messaging platforms
When necessary, information may be shared with these providers to perform specific services or functions on our behalf.
Third-party providers have their own privacy policies and data-handling practices. We encourage you to review their policies when using their services.
We do not control the privacy practices of independent third-party websites or platforms.
6. AI Chatbot Services and Client Information
Kaxora AI develops and configures AI chatbot solutions for businesses. Depending on the service and integrations selected, a chatbot may process information submitted by a business’s customers, such as questions, enquiries, contact details, appointment requests, or order-related information.
When we provide setup, configuration, maintenance, or technical support for a client’s chatbot, we may access or process certain information on that client’s behalf when necessary to deliver the agreed service.
The business using the chatbot is responsible for determining what information it collects from its customers, providing appropriate privacy notices, and obtaining any permissions or consent required by applicable law.
The information handled by a chatbot may also be subject to the privacy policy of the business operating that chatbot and the third-party platforms connected to it.
7. How We Share Information
We do not sell personal information as part of our ordinary business operations.
We may share information in limited circumstances, including:
Service Providers: With trusted providers that help us operate our website or deliver our services.
Client-Requested Integrations: With platforms or services selected by a client when required to configure or operate an agreed chatbot solution.
Legal Requirements: When disclosure is required by law, regulation, legal process, or a valid governmental request.
Protection and Security: When reasonably necessary to protect our rights, website, services, users, or others.
Business Changes: In connection with a merger, restructuring, acquisition, or transfer of business assets, where permitted by law.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.
You should also take reasonable precautions when sharing information online.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and meet applicable legal obligations.
Retention periods may vary depending on the type of information, the nature of the service, and any relevant contractual or legal requirements.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable law.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information. These rights may include:
Requesting access to personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of certain personal information.
Objecting to or requesting restrictions on certain processing activities.
Withdrawing consent where processing is based on consent.
Requesting a copy of certain information in a portable format.
Opting out of certain forms of targeted advertising or data sharing, where applicable.
To make a privacy-related request, please contact us through our Contact Us page.
We may need to verify your identity before responding. Our response and the rights available to you will depend on applicable law.
11. International Data Transfers
Depending on the services and third-party providers involved, your information may be processed or stored in countries other than the country where you live.
Privacy and data protection laws may differ between countries. Where required, we will take reasonable steps to ensure that international transfers are handled in accordance with applicable legal requirements.
12. Children’s Privacy
Our website and business services are intended for businesses and individuals who are legally able to use them.
We do not knowingly collect personal information directly from children under the age required by applicable privacy law without appropriate authorisation.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
13. Third-Party Websites and Platforms
Our website may contain links to third-party websites, social media platforms, or external services.
These websites and platforms are operated independently and have their own privacy policies. We are not responsible for their content, security, or privacy practices.
We recommend reviewing the relevant privacy policy before providing personal information to any third-party service.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, technology, or legal requirements.
Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.
We encourage visitors to review this page periodically to stay informed about how their information is handled.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us through our website.
Kaxora AI
Website: https://aichatbotkaxora.com
Contact Page: https://aichatbotkaxora.com/contact-us/