Terms & Conditions
Last Updated: November 2, 2026
1. Introduction
Welcome to Kaxora AI (“we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of the Kaxora AI website, including its pages, content, contact forms, demonstrations, and information about our AI chatbot and automation services.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with them, please discontinue using the website.
Any chatbot development, implementation, maintenance, or other services provided by Kaxora AI may also be governed by a separate proposal, quotation, service agreement, or written arrangement.
2. Our Services
Kaxora AI provides AI chatbot solutions and business communication automation services. Depending on the agreed project scope, our services may include:
WhatsApp AI chatbot development and automation.
Website AI chatbot development.
Instagram direct message automation.
Facebook Messenger chatbot solutions.
AI-powered customer support chatbots.
Business enquiry and lead collection workflows.
Chatbot integrations with supported third-party platforms.
Custom chatbot configuration, setup, and related technical services.
The features, integrations, deliverables, implementation requirements, timelines, and support arrangements may vary for each project.
A service is considered agreed upon only when its scope and relevant commercial terms have been confirmed through an accepted proposal, quotation, service agreement, or other written confirmation.
3. Website Use
You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or the experience of other visitors.
You must not:
Use the website for unlawful, fraudulent, or misleading activities.
Attempt to gain unauthorised access to the website, its systems, or related services.
Introduce malicious software, harmful code, or disruptive content.
Copy, reproduce, or misuse website content without permission.
Attempt to interfere with website security, functionality, or availability.
Use our contact forms or communication channels to send spam or abusive messages.
We reserve the right to restrict access or take appropriate action where website use violates these Terms & Conditions or applicable law.
4. AI Chatbot Functionality and Limitations
Our services may use artificial intelligence and automated systems to understand messages, generate responses, collect information, and assist with customer communication.
AI-generated responses may sometimes be incomplete, inaccurate, outdated, or unsuitable for a particular situation.
Although we may configure chatbots using information, instructions, business data, and approved integrations provided for a project, we cannot guarantee that every automated response will always be correct or error-free.
Unless specifically agreed in writing, our chatbots are intended to support business communication and workflows. They should not be treated as a replacement for professional human judgement, supervision, or decision-making.
Businesses using our chatbot solutions should review important information and provide human assistance where necessary, especially for sensitive, financial, legal, medical, or other high-impact matters.
5. Demonstrations and Sample Content
Our website may contain chatbot previews, sample conversations, illustrative dashboards, example products, sample prices, or demonstration workflows.
Such content is provided for demonstration purposes only and may not represent an actual business, product, customer, transaction, price, booking, or live integration.
Actual chatbot functionality depends on the agreed project scope, available business information, technical configuration, and supported third-party services.
A demonstration does not constitute a guarantee that every displayed feature will be available in a particular project.
6. Project Scope and Service Agreements
Before starting a project, relevant requirements may be discussed and documented, including:
Required chatbot features and supported communication channels.
Business information and data sources.
Third-party platforms and integrations.
Setup requirements and responsibilities.
Project fees and payment arrangements.
Expected delivery milestones.
Maintenance and technical support, where included.
Any additional features, modifications, integrations, or requests outside the agreed scope may require a separate quotation or written approval.
Where a separate written agreement conflicts with these website Terms & Conditions regarding a specific project, the project agreement will take precedence for that project to the extent of the conflict.
7. Client Responsibilities
When purchasing or using our services, you are responsible for:
Providing accurate, complete, and up-to-date business information.
Having the legal authority to share any content, data, or materials provided to us.
Obtaining necessary permissions and customer consents for your business communications.
Maintaining your own business accounts and required platform access.
Following the terms, policies, and applicable requirements of connected third-party platforms.
Reviewing chatbot responses, business information, prices, menus, availability, and other important details.
Informing us about relevant changes to your business information or integrations.
Providing timely access, feedback, and approvals needed to complete the agreed work.
You remain responsible for the products, services, business decisions, and customer commitments made by your business.
8. Third-Party Platforms and Integrations
Our chatbot solutions may rely on third-party services and platforms, which may include messaging providers, AI services, hosting providers, automation platforms, website tools, databases, and other software.
These services are owned and operated by their respective providers and may be subject to separate terms, fees, usage limits, privacy policies, and technical requirements.
Kaxora AI does not own or control independent third-party platforms. We cannot guarantee their continuous availability, performance, pricing, policies, or future compatibility.
Changes, interruptions, account restrictions, API limitations, or discontinued features imposed by third-party providers may affect chatbot functionality.
Where possible, we may assist with troubleshooting or adjustments, depending on the agreed service scope.
9. Fees and Payments
Service prices, setup fees, recurring charges, hosting costs, third-party subscriptions, and other applicable expenses will be communicated separately through a quotation, proposal, invoice, or written agreement.
Unless expressly included in the agreed price, third-party subscriptions, platform usage charges, hosting fees, messaging fees, and external software costs may be payable separately by the client.
Payment deadlines, accepted payment methods, recurring charges, and any applicable taxes will be specified in the relevant commercial arrangement.
Work may be delayed, suspended, or withheld where required payments are overdue, subject to the agreed service terms and applicable law.
10. Changes, Cancellations and Refunds
Project changes, cancellations, refunds, and applicable conditions are handled according to the agreed service arrangement and our published Refund & Cancellation Policy.
Please review our Refund & Cancellation Policy before purchasing or requesting a service.
Any project-specific cancellation or refund terms confirmed in a written agreement will also apply, subject to applicable law.
11. Intellectual Property
Unless otherwise agreed in writing, the content, branding, visual design, text, graphics, logos, and other materials published on the Kaxora AI website are owned by or used with permission by Kaxora AI and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially use our website materials without prior written permission, except where permitted by law.
For chatbot projects, ownership and usage rights relating to custom workflows, configurations, documentation, source materials, and other deliverables will be determined by the relevant project agreement.
Third-party software, platforms, libraries, and services remain subject to their respective owners’ intellectual property rights and licences.
12. Confidentiality and Data Protection
We take reasonable steps to handle business and personal information responsibly when providing our services.
Where a project involves access to client information, credentials, customer messages, or business systems, the parties should follow the confidentiality and data-handling arrangements agreed for that project.
Clients should not send passwords, payment card details, or unnecessary sensitive information through public website forms or demonstration chatbots.
Our collection and use of personal information through the website are explained in our Privacy Policy.
13. Service Availability and Maintenance
We aim to provide reliable services, but website access, chatbot functionality, and connected integrations may occasionally be affected by maintenance, technical issues, internet connectivity, hosting providers, third-party outages, or other circumstances beyond our reasonable control.
Unless a specific availability or support commitment is included in a written service agreement, we do not guarantee uninterrupted or error-free operation.
We may update, maintain, modify, or discontinue website features and service components where reasonably necessary.
14. Disclaimer of Warranties
To the extent permitted by applicable law, our website and its general information are provided on an “as available” and “as presented” basis.
We do not guarantee that:
The website will always be available or free from errors.
AI-generated responses will always be accurate or appropriate.
Every third-party integration will remain available or compatible.
A chatbot will achieve a particular number of leads, sales, bookings, orders, or other business results.
A particular business outcome will result from using our services.
Any specific service commitments or warranties must be expressly included in the relevant written agreement.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Kaxora AI will not be liable for indirect, incidental, special, consequential, or punitive losses, including lost profits, lost business opportunities, loss of data, or business interruption arising from the use of our website or services.
We are not responsible for losses caused by inaccurate information supplied by a client, unauthorised use of client accounts, third-party platform failures, or decisions made solely on the basis of automated chatbot responses.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.
Any additional liability arrangements for a particular project may be set out in its written service agreement.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, or reasonable expenses arising from your unlawful use of our website or services, your violation of these Terms & Conditions, or your infringement of another person’s rights.
This does not apply to the extent a claim results from Kaxora AI’s own breach, negligence, or other conduct for which responsibility cannot lawfully be excluded.
17. Termination or Restriction of Access
We may restrict or terminate access to our website or discontinue a particular service where reasonably necessary because of misuse, security concerns, legal requirements, non-payment, or a material breach of applicable terms.
Any termination of a paid project or ongoing service will be handled in accordance with the relevant written agreement and applicable law.
18. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes to our website, services, business practices, or legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after updated terms are published indicates your acceptance of the revised terms, to the extent permitted by applicable law.
19. Governing Law
These Terms & Conditions are subject to the laws applicable to the relevant relationship and any governing-law provisions stated in a separate written service agreement.
Where a specific governing law or dispute-resolution arrangement is required, it should be confirmed in the applicable agreement before the project begins.
Nothing in this section removes any mandatory consumer or legal protections that apply to you under applicable law.
20. Contact Us
For questions about these Terms & Conditions or our AI chatbot services, please contact us through our website.
Kaxora AI
Website: https://aichatbotkaxora.com
Contact Page: https://aichatbotkaxora.com/contact-us/